Frequently Asked Questions (FAQ)

IN WHAT CURRENCY ARE THE RATES SPECIFIED?

ALL OUR RATES ARE IN US DOLLARS.

WHAT PAYMENT METHODS DO YOU ACCEPT?

PAYMENTS ARE BY CREDIT CARD OR LOCAL OR INTERNATIONAL TRANSFER.

IF I USE A CREDIT CARD ISSUED IN ARGENTINA, HOW MUCH WILL I PAY?*

IF YOUR CREDIT CARD WAS ISSUED BY AN ARGENTINE BANK, YOU WILL PAY THE EQUIVALENT OF THE OFFICIAL DOLLAR OF THE DAY + 75% COUNTRY TAX, LIKE ALL EXPENSES IN DOLLARS IN THE ARGENTINE REPUBLIC.

CAN I REQUEST A PRE-APPROVAL TO LATER PAY BY TRANSFER?

YES, YOU CAN REQUEST A 24-HOUR PRE-APPROVAL TO MAKE A LOCAL OR INTERNATIONAL TRANSFER. IF YOU PAY FROM AN ARGENTINE ACCOUNT (IN PESOS), PLEASE CONSIDER THAT YOU MUST PAY THE EQUIVALENT OF THE HIGHEST POINT OF THE PARALLEL DOLLAR (BLUE). YOU CAN ASK US FOR THE ACCOUNT NUMBERS, ONCE THE PRE-APPROVAL OF THE DESIRED PROPERTY HAS BEEN REQUESTED.

CAN I BOOK THROUGH OTHER CHANNELS?

YES OF COURSE! YOU’LL FIND OUR LISTINGS ON AIRBNB, BOOKING.COM, VRBO, TRIPADVISOR, HOME TO GO, MARRIOT HOMES & VILLAS, AND OTHER ALTERNATIVES. PLEASE CONSIDER THAT, IN THESE CHANNELS, YOU WILL PAY AN ADDITIONAL SERVICE FEE.

WILL I PAY A SECURITY DEPOSIT?

FOR ALL OUR PROPERTIES WE REQUEST A SECURITY DEPOSIT OF BETWEEN USD 100 AND USD 600 DEPENDING ON THE SIZE AND CAPACITY OF THE PROPERTY. THIS DEPOSIT IS WITHHELD FROM YOUR CREDIT CARD UP TO 7 DAYS AFTER CHECK OUT. IF WE FIND ANY MISSING INVENTORY, WE WILL NOTIFY YOU AND DEBIT IT BASED ON OUR PRICE LIST.

IS IT POSSIBLE THAT THE PRICE OF THE PROPERTIES VARIES BASED ON THE NUMBER OF GUESTS?

THAT’S HOW IT WORKS. FOR ALL OUR PROPERTIES PRICES VARY ACCORDING TO THE NUMBER OF GUESTS. ALL PEOPLE MUST BE INCLUDED IN THE RESERVATION, EXCEPT CHILDREN UNDER 2 YEARS OF AGE WHO DO NOT PAY ADDITIONAL.

IS THERE AN EXTRA FEE FOR PETS?

CORRECT; EACH PET WILL PAY AN ADDITIONAL CLEANING FEE OF USD 50 PER STAY. THIS MEANS THAT IF YOU TRAVEL WITH 2 (TWO) DOGS, YOU MUST PAY USD 100. THIS FEE IS REQUESTED TO GUARANTEE CLEANLINESS AND SANITATION IN ALL OUR PROPERTIES.

IS IT POSSIBLE THAT THE PRICE OF THE PROPERTIES VARIES BASED ON THE NUMBER OF GUESTS?

THAT’S HOW IT IS; IN ALL OUR PROPERTIES PRICES VARY ACCORDING TO THE NUMBER OF GUESTS. ALL PEOPLE MUST BE INCLUDED IN THE RESERVATION, EXCEPT CHILDREN UNDER 2 YEARS OF AGE WHO DO NOT PAY AN ADDITIONAL FEE.

SHOULD I PRESENT AN IDENTITY DOCUMENT OR PASSPORT?

ACCORDING TO THE CURRENT LAWS FOR TEMPORARY RENTALS IN THE CITY OF BUENOS AIRES, ALL GUESTS MUST PRESENT THEIR DOCUMENT OR PASSPORT TO BE REGISTERED IN THE GUEST BOOK. THIS IS A CONDITION, WITHOUT EXCEPTION, THAT APPLIES TO ALL GUESTS, REGARDLESS OF THE CHANNEL THROUGH WHICH THEY BOOK (OUR WEBSITE, AIRBNB, BOOKING.COM, VRBO OR OTHER).

WHAT IS THE FLIPHAUS CANCELLATION POLICY?

IF GUESTS CANCEL AT LEAST 30 DAYS PRIOR TO CHECK-IN, THEY RECEIVE A FULL REFUND. THEY CAN ALSO GET A FULL REFUND WITHIN 48 HOURS OF BOOKING IF THE CANCELLATION OCCURS AT LEAST 14 DAYS BEFORE CHECK-IN. IF THEY CANCEL BETWEEN 7 AND 30 DAYS BEFORE CHECK-IN, YOU RECEIVE THE AMOUNT CORRESPONDING TO 50% OF ALL NIGHTS. IF THEY CANCEL LESS THAN 7 DAYS BEFORE CHECK IN, WE WILL CHARGE 100% OF ALL NIGHTS.

WHAT IS THE FLIPHAUS DATE CHANGE POLICY?

NO TYPE OF DATE CHANGE IS ALLOWED TO SHORTEN YOUR STAY. IN CASE YOU ARE AFFECTED BY THIS POLICY, WE SUGGEST YOU CANCEL THE RESERVATION, AS LONG AS YOU ARE WITHIN THE DEADLINES TO RECEIVE A TOTAL OR PARTIAL REFUND. IF YOU WANT TO EXTEND YOUR STAY, YOU CAN CONTACT YOUR HOST TO MAKE THE CORRESPONDING CHANGE AND SEND YOU THE PAYMENT COUPON.